Shipping & Returns

About shipping and payment

All items available in our online store are subject to the regulated conditions, and all those who purchase through our website automatically assume knowledge of and acceptance of all these conditions.

The final price of products in our online store includes VAT at the legal rate in force.

Product shipments are carried out by Correos Express, DPD, TNT, and CTT, depending on the recipient's location. After payment, the shipment will be dispatched within 2 business days, unless there is a stockout or a need to order from suppliers.

For all items subject to supplier order, the delivery period may change, up to a maximum of 8 business days, depending on stock availability and receipt of the items in perfect condition. We strive to ensure it reaches the customer normally, and the customer can request a refund if the delay is longer than expected.

Given that shipping is a service contracted by BLED and not performed by them, BLED is not responsible for possible delays in order delivery, as the deadlines presented by carriers may differ depending on the time of year, organizational issues, human errors, etc.

Payment for purchases can be made through the following options:

• MBWay
• ATM reference
• Payshop
• Credit/Debit Card
• Paypal
• Codifis Pay

Order Location/Tracking

All shipments are provided with a tracking number, which is given to the customer and can be consulted on our website in their customer area if they have an account, and also in their email after shipment confirmation. If you do not have an account with us, you will receive the tracking number via email as soon as the order is dispatched.

Free Shipping

BLED currently offers a free shipping campaign for purchases over €70 (incl. VAT) for end customers (B2C) only for mainland Portugal, not including the islands, and €300 (incl. VAT) for professional customers (B2B), only valid for mainland Portugal and the islands.

If the customer chooses to use a discount coupon, free shipping will no longer be valid. If the customer wants free shipping, they will not be able to use the discount coupon; in other words, they are not cumulative.

Returns and Exchanges

Online Store Purchases

As provided in Decree-Law no. 24/2014, the customer has a legal period of 14 days to return a product purchased online and sent by carrier;

Acceptance of the return is subject to the following conditions:

– Maximum period of 14 days after receipt of the purchase;

– Product returned in new, unused condition, in its original box with all included accessories and respective serial number and manufacturer's seal;

To exercise their right of return, the customer must request it by email (geral@bled.pt), specifying the order number, the description or reference of the product(s) they wish to return.

The customer must also consider whether the product they wish to return was acquired as part of a promotional campaign and if, for that reason, they benefited from a free product. If this was the case, they must return not only the product in question but also the offer given with their purchase. Both products must comply with the guidelines mentioned above.

The item(s) must be sent to the following address:

NBX ECOMMERCE LDA

Rua dos Moinhos nº 525, 4755-604 Gamil – Barcelos

The product must be sent, properly packed, without damaging the original box, according to instructions received by email.

The return of incomplete or damaged products, as well as products without packaging or products with signs of having been used, will not be accepted.

If any item is received under the conditions mentioned above, the customer will lose the right to be reimbursed and will have 10 days to collect the item(s) from the address indicated above, bearing the collection costs.

Item return by the carrier:

If the requested carrier returns the item to our facilities due to an incorrect or incomplete address, BLED will not bear the shipping costs again for the customer, who will have to pay for shipping a second time. To avoid this situation, the customer must provide the complete address, including name, street/lane, door number, city, district, and phone contact. The failure or error of any of these details may result in the non-delivery of the product to the customer.

Purchases at Physical Store

For purchases made directly at our Physical Store (BLED – Barcelos), unlike distance purchases, Portuguese Law does not establish the obligation for the selling company (BLED) to accept the Contract Resolution (Return) if the item complies with the agreement.

In these cases, despite Portuguese Law not requiring the selling company to accept the return of material purchased by the consumer, BLED, out of courtesy to its customers, may, after analysis, accept such a return within the first 14 days after purchase. However, the refund can only be made via credit note.

This credit note can be partially or fully redeemed for new purchases at the BLED Store, either in our Online Store (at www.bled.pt) or in our physical store in Barcelos, after being assigned to the respective customer account.

The credit note is valid for 1 year.

In the physical store, you can pay by Cash, MBWay, ATM Reference, or Bank Transfer (after successful collection).

Important: For orders picked up at the physical store, resulting from reservations or purchases previously made through the Online Store, phone, or email, the legislation governing purchases made directly at the physical store will apply, thus not constituting a distance purchase (Online Store).

Exchanges

The customer must return the item(s), request the respective refund, and make a new purchase. The entire return process is duly described in the "Returns" section.

Refund Methods

BLED will do its best to reimburse the customer quickly, while ensuring a maximum period of 15 days from the receipt of the return at the warehouse indicated above.

If payment was made by Mbway, the refund will be made through the same channel. We will contact the customer to request the mobile number to which we can make the refund.

If payment was made by Multibanco and/or bank transfer, the customer will be asked to provide their bank account details to which they wish the refund amount to be transferred.

Return Costs

If BLED is notified and it is confirmed that an error occurred in the product(s) shipped or a defective product(s) was shipped, BLED will bear the return costs by collecting the product(s) in question at the delivery address. To do so, a BLED employee will contact the customer to schedule the collection and provide any additional clarification on this matter.

If the above situations do not apply, and the customer made a mistake in ordering the product or simply no longer wants it, the costs arising from that return will have to be borne by the customer.

Due to possible changes by suppliers or manufacturers of the products, product images may not exactly match the actual product, however, the product sent maintains the same characteristics.

All changes and/or transformations to the original characteristics of the customer's vehicle are the customer's responsibility.

Prices and other conditions presented on this website are subject to change without prior notice.

Online Complaints Book – https://www.livroreclamacoes.pt/inicio