Frequently Asked Questions

BLED is shipping to mainland Portugal, the Islands, and all of Europe.

Depending on the time of year and delivery area, orders take an average of 24 to 48 hours for mainland Portugal, 5 to 12 days for the Islands, and 2 to 3 days for the rest of Europe.

Continental Portugal: Up to 5kg – €5.90 incl. VAT | 5 to 10kg – €7.40 incl. VAT | +10kg – €9.90 incl. VAT – Islands: Up to 1kg – €8.90 incl. VAT | 1 to 5kg – €16.80 incl. VAT | 5 to 10kg – €19.90 incl. VAT – Spain: Up to 5kg – €6.90 incl. VAT | 5 to 10kg – €8.40 incl. VAT | +10kg – €9.90 incl. VAT – Spanish Islands: Up to 5kg – €22 incl. VAT | 5 to 10kg – €24 incl. VAT – Rest of Europe: Up to 1kg – €22 incl. VAT | 1 to 3kg – €30 incl. VAT | +3kg – €49 incl. VAT

Any shipment made through our company is provided with a tracking code that allows you to locate the order at any time on the website of the respective service provider. This tracking code is sent by email as soon as the order is dispatched and is also available in the customer area. After obtaining the tracking code for your shipment, simply access the website of the service provider and use the shipment locator available for free to everyone.

Free shipping is only valid for mainland Portugal and the Islands. For B2C end customers, the purchase amount to qualify for free shipping is €70 including VAT, while for B2B customers, the amount is €300 including VAT. Free shipping is considered a Promotion and therefore cannot be combined with coupons.

Yes, it is possible to return any product as long as it meets the requirements set out in our Returns and Exchanges policy. — According to Decree-Law No. 24/2014, the customer has a legal period of 14 days to return a product purchased online and shipped by carrier; — The acceptance of the return is subject to the following conditions: A maximum period of 14 days after receiving the purchase; The product must be returned in its new and unused/sealed condition, in the original box with all included accessories and the respective serial number and manufacturer's seal; — To exercise your right of return, the customer must request via email (geral@bled.pt), specifying the order number, the description or reference of the product(s) they wish to return. — The customer must also pay attention to whether the product they wish to return was purchased as part of a promotional campaign and if, for that reason, they received any free product. If that is the case, they must return not only the product in question but also the gift that was assigned with their purchase. Both products must comply with the previously mentioned guidelines. — The item(s) must be sent to the following address: NBX ECOMMERCE LDA, Rua dos Moinhos nº 525, 4755-604 Gamil – Barcelos. — The product must be sent, properly packaged, without damaging the original box, according to the instructions received by email. — Returns of incomplete or damaged products, as well as products without packaging or products showing signs of use, will not be accepted. — If any item is received in the above-mentioned conditions, the customer will lose the right to be refunded and will have 10 days to collect the item(s) at the above-mentioned premises, bearing the collection costs.

If the item appears available for purchase or in stock, it means that the item is available for immediate shipping (unless there is a stock error). If the information "Available for order from supplier" appears, it means that the item will need to be ordered from the supplier and will have a period of up to 8 days after stock confirmation for delivery to the customer. If the item appears as "Out of stock," it means that it is not available in the warehouse or from the supplier for delivery. In these cases, you should contact us through our contacts so we can provide an estimated delivery time.

Yes, according to Decree-Law No. 84/2021, a 3-year warranty for manufacturing defects is mandatory for B2C customers. In the first 2 years, it is assumed that the defect already existed. In the 3rd year, the customer must prove the origin of the defect. In the case of B2B customers, there is no legal obligation for a warranty.

Yes, it will always be necessary to register on our website in order to make a purchase. However, registration can be done at the end of the purchase directly at checkout, without the need to do it beforehand if it is your first purchase. Registration is only done the first time; for future purchases, you just need to log in with your access details.

If you have lost access to the website, simply select ‘’Log In’’ and select ‘’Forgot Your Password’’, you will receive an email with a link to reset your new password. If you have any difficulties, you can contact us through the available means.

The most effective way to resolve any issue will be via email to: geral@bled.pt, however, we have other communication channels available to you such as: Whatsapp, Facebook and Instagram

If you have placed an order and wish to change any information or product, you should contact us to check whether it has already been shipped or not. After that, we will inform you how we can resolve the issue.

Discount coupons can be used once per purchase and cannot be combined. To use them, simply fill in the respective field at checkout with your discount code. Coupons are only valid for B2C customers; they are not available for B2B customers who already have special conditions on our platform.

No, promotions cannot be combined. It is not possible to use more than one coupon in the same purchase. Free shipping is considered a promotion, so it cannot be combined with coupons.

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